Terms of Service

These Terms of Service (“Terms”) form a legal agreement between you (“Client”, “you”) and We Translate Ltd (“We-Translate”, “we”, “us”), a company registered in England and Wales with registered office at Kings House, 36–37 King Street, Watford WD18 0BW.

By booking a service, signing a quote, or using our website, you agree to be bound by these Terms. If you're entering into this agreement on behalf of an organisation, you confirm you have authority to do so.

We-Translate provides professional language services, including:

Interpreting — phone, video, and face-to-face interpreting across 300+ languages and multiple sectors.

Translation — written translation of documents, including certified translations where required.

Each engagement is governed by these Terms together with the specific quote or booking confirmation issued for that assignment. Where there's a conflict, the specific quote prevails.

Quotes are valid for 30 days from the date of issue unless stated otherwise. A booking is confirmed when:

(a) you accept our written quote; or
(b) you instruct us to proceed via email; or
(c) the agreed deposit (if applicable) has been received.

For urgent bookings (same-day interpreting), confirmation may be given verbally and followed up in writing.

All bookings are subject to linguist availability. We'll notify you as soon as possible if a requested linguist isn't available and offer alternatives.

Our fees are set out in the applicable quote. Unless agreed otherwise, fees are:

Interpreting — charged per hour with a minimum engagement time (typically 1–2 hours). Travel time and expenses may apply for face-to-face assignments.

Translation — charged per word, per page, or as a fixed project fee.

Payment terms. Invoices are payable within 30 days of the invoice date unless otherwise agreed. We reserve the right to charge interest on late payments at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

All fees are exclusive of VAT unless stated otherwise.

Because we commit linguists to your assignment, cancellation charges apply.

Interpreting cancellations:

More than 48 hours before: no charge.
24–48 hours before: 50% of the assignment fee.
Less than 24 hours before, or no-show: 100% of the assignment fee.

Translation cancellations: you will be charged for any work completed or in progress up to the point of cancellation.

We take quality seriously. All work is carried out by qualified linguists holding appropriate certifications (DPSI, DPI, MA in Translation, or equivalent).

If you believe a translation contains errors, please notify us within 14 days of delivery with specific examples. We'll review and, where justified, correct the work at no extra cost.

For interpreting, any concerns should be raised immediately or within 48 hours of the assignment.

Minor stylistic preferences that don't affect accuracy are not considered errors.

We treat all information you share with us as strictly confidential. Every linguist working on your assignment is bound by a written confidentiality agreement.

We will only disclose your information where:

(a) you've given us permission; or
(b) it's necessary to deliver the service; or
(c) we're required to do so by law.

If you require a bespoke Non-Disclosure Agreement, we're happy to sign one before work begins.

On full payment of our fees, ownership of the translated documents transfers to you. You retain all rights in your original source material.

We retain the right to use anonymised translation memory data to improve our services, unless you specifically opt out in writing.

The We-Translate name, logo, website content, and methodology remain our exclusive property.

Nothing in these Terms limits our liability for: death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above, our total liability for any claim arising out of or connected with our services is limited to the fees paid for the specific assignment giving rise to the claim.

We are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of reputation.

Where you provide us with source material that is inaccurate, illegible, or incomplete, we are not responsible for resulting errors.

Neither party is liable for failure to perform obligations caused by events outside reasonable control — including natural disasters, strikes, internet failures, pandemics, or government actions. We'll work with you to reschedule or find alternatives wherever possible.

Either party may terminate an engagement in writing if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice.

On termination, you'll pay for all work completed up to the termination date.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

We encourage resolving disputes through direct conversation first — please contact us at admin@we-translate.co.uk if you have any concerns.